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Le Petit Planet FAQs

Where does Le Petit Planet deliver to?

Le Petit Planet delivers to England and Scotland, excluding Northern Ireland.

Does Le Petit Planet allow me to resell?

Le Petit Planet allows you to buy new and resell when no longer needed through Reloved.. All items bought on Le Petit Planet have a digital certificate allowing you to resell with ease. To access your digital certificate, log in to your account and visit “My Closet”. You can also sell no longer used items purchased elsewhere if they are from our approved partner brands.

I've forgotten my email

Our team will be happy to assist you. Please contact customercare@lepetitplanet.com for assistance.

I've forgotten my password

No worries. Select the SIGN IN page, and click "Forgot your password?". An email will follow with the instruction to reset your password. For further questions regarding your account, please contact customercare@lepetitplanet.com

Can I change my account information?

Yes. Log in to your account using your email and password, and visit "My Account". There you will be able to update your profile information.

How much I will be charged for shipping?

We strive to dispatch your order within 1-2 days, with a flat rate of £8 for Express Delivery.

Can I cancel or make changes to my order?

As a marketplace, we cannot guarantee the cancellation or change of orders that have been completed. We offer you the possibility to return your parcel once it has been dispatched. For returns, please visit the Delivery & Returns page, or get in touch with our support team at customercare@lepetitplanet.com.

Do you offer exchanges?

Due to the fact that we are a marketplace, we cannot provide any kind of exchange. However, you can return your parcel and reorder from our website. If you need support in the process, please get in touch with our customer service team at customercare@lepetitplanet.com.

When will I receive my order or how can I track it?

Once your order has been shipped, you will receive an email with your tracking number, which allows you to track your parcel. Please contact us at customercare@lepetitplanet.com if you have not received your tracking number or if you have any other questions about your order