At Le Petit Planet Limited (“we”, “us”, “our”), we respect your privacy and are committed to protecting your Personal Data*. Le Petit Planet Limited is the controller for the purposes of the General Data Protection Regulation 2016 (the “GDPR”) as saved into United Kingdom law by virtue of section 3 of the United Kingdom's European Union (Withdrawal) Act 2018, and the UK Data Protection Act, 2018 (referred to here as “the UK GDPR”), a company registered in England and Wales (Company No. 13134447), registered with the ICO under number C1079152 with its registered office located at Evolution House, Iceni Court, Delft Way, Norwich, Norfolk, NR6 6BB.
"Personal Data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number, location date, an online identifier or to one or more factors specific to that person's physical, physiological, genetic, mental, economic, cultural or social identity.
We operate to the highest standards when protecting your personal information and respecting your privacy. Our Data Protection Officer is Agnese Gallarati. Questions about your personal information, or how we use it, can be emailed to her at Agnese@lepetitplanet.com or in writing at Le Petit Planet Limited, c/o Farnell Clarke, Evolution House, Iceni Court, Delft Way, Norwich, Norfolk, NR6 6BB.
If you use any third-party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy notice. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy notices of the relevant social media platform (for example, Facebook). The same stands if you use third-party services, like Amazon's Alexa, as your use of the service is subject to their applicable terms and conditions. We may be required to share customer information relating to transactions and use of such third-party services with that third party.
You have certain rights relating to your Personal Data, which we have set out below. More information can also be found at the Information Commissioner’s Office: www.ico.org.uk.
The right to access the Personal Data we hold about you. This enables you to receive a copy of the Personal Data we hold and to check that we are lawfully processing it. In the account dashboard customers have access to their identity, contact, transaction and financial data.
The right to request the correction of inaccurate Personal Data we hold about you. If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated.
The right to request that we delete your data (also known as the ‘Right to be Forgotten’) and the Right to restriction of processing. This enables you to request that we stop processing or delete all Personal Data that we hold on you. If you exercise this right, it won’t prevent us from processing any new information you provide to us subsequently.
The right to data portability. You have the right to ask us to electronically move, copy or transfer your Personal Data in a machine-readable format.
Rights relating to automated decision-making, including profiling. We may sometimes use your Personal Data to make decisions by automated means. This involves us analysing your account activity such as applications, orders, payments. We do this to confirm your identity, prevent and detect crime.
The right to withdraw Consent. Where we are relying on your consent for processing you can withdraw or change your consent at any time.
The right to restrict Processing to Storage Only.You have a right to require us to stop processing the Personal Data we hold about you other than for storage purposes in certain circumstances. Please note, if we stop processing your Personal Data, we may use it again if there are valid grounds under data protection law for us to do so (e.g., for the defence of legal claims or for another’s protection).
Listed below are the cases where you may request we stop processing, and only store, the Personal Data we hold about you:
You also have the right to object to our processing of Personal Data about you. We will consider your request in other circumstances as detailed below:
We are processing the data we hold about you (including where the processing is profiling) on the basis of our, or a third party’s, Legitimate Interest and you object to such processing. Please provide us with details as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or if we need to process it in relation to legal claims. You may exercise your right to request that we stop processing the data while we make the assessment on an overriding interest.
The above rights may be limited in certain circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling Legitimate Interests to keep it. We will inform you if this is the case and will then only use your information for these purposes. If you want us to stop processing your personal information, you may be unable to continue using our services.
If you want to exercise any of your rights, please contact firstname.lastname@example.org. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will only ever use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
The legal bases we rely on are:
Contract: This is where we process your information to fulfil a contractual arrangement, we have made with you.
Consent: This is where we have asked you to provide explicit permission to process your data for a particular purpose.
Legitimate Interest: This is where we rely on our interests as a reason for processing. Generally, this is to provide you with the best products and service in the most secure and appropriate way.
Legal Obligation: This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.
To manage orders and returns (Contract)
To register and manage your account on the website (Contract)
To provide customer support to you (Legitimate Interest)
To personalise and improve your experience when you shop (Legitimate Interest)
To prepare and send you communications about products and services that may interest you (Legitimate Interest)
To manage our loyalty programmes (Legitimate Interest)
To provide you with personalised recommendations and enhance your experience (Legitimate Interest)
To stay in touch with you (Legitimate Interest)
To ensure the Website and the services we offer you operate properly (Legitimate Interest)
To develop and improve our products, range and services (Legitimate Interest)
To ensure compliance, fraud prevention and safety (Legitimate Interest/Legal obligation)
To fulfil our legal obligations (Legal Obligation)
To advertise and retarget advertising of our and our Partners’ products and services (Legitimate Interest)
To produce aggregated statistical reports (Legitimate Interest)
We’ll hold on to your data for as long as we consider you a customer and thereafter for such period as you may have questions or a claim in relation to our services.
We consider you a customer
In addition, we will retain such data in accordance with any superior retention period that we may be obliged to observe in accordance with legal requirements applicable to us.
In some circumstances, you can ask us to delete your data as set out above. (Go to Section). After you have terminated your use of our services, we may store your information in an aggregated and anonymised format.
We work with a number of trusted third parties to provide you high-quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis.
We always make efforts to anonymise data and only pass over Personal Data that is absolutely necessary for the purposes it is being processed. We always do so securely.
We have contracts in place with all suppliers that help us to ensure security and privacy of your Personal Data. These are reviewed and updated regularly and always in line with data protection laws.
To do this, we may share your information with these third parties in the following limited circumstances:
Our partner boutiques and vendors from whom you purchase products: we rely on carefully selected Partners that supply the products that you see on our website.
Third-party service providers for business purposes: to function, we rely on a number of carefully chosen third parties to provide us with services and products. We permit these companies to use your Personal Data only to the extent necessary to provide us with their services and products. Below you can find examples of the types of third parties we use:
Advertisers for marketing purposes: we can provide your information to our advertising and social media Partners that you select (including Facebook and Twitter), where they require the data to select and serve relevant adverts about ours and our Partners’ products and services to you and others.
Third-party service providers to enrich data: we may enrich, match or combine information we hold about you with data from other sources, for instance by sharing some of your Personal Data with selected business Partners. We do this to better understand your customer profile and interests, so that we can deliver customised offers and other personalised services.
To comply with legal requests: on occasion, we may be required to liaise with various regulators and law enforcement agencies in a number of different countries, whether as a result of law, a court order, or another legal process. Although we dispute requests wherever suitable, in some cases we may have to share your information with the regulators or law enforcement agencies. Where we consider it appropriate, and provided we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal demands.
Aggregated information with third parties: we may aggregate your information with the information of other customers, creating a dataset of information about the usage of our website, purchase of products, and other general, grouped information about our customers. The legal basis is our Legitimate Interest to understand the usage of our service and demand for our product. Although this dataset is aggregated and anonymised, meaning it cannot identify you as an individual, it provides a valuable insight into the use of our website, and we may therefore share it with select third parties. These parties may include providers of plugins or similar technologies (to help measure traffic), our Partners and other providers (to allow them to better stock products), and our investors.
By using our website and our services, you acknowledge and accept that your Personal Data will be processed in the United Kingdom.
To provide our website and our services, in accordance with the purposes set out above, we may transfer and store the Personal Data that we collect from you to a destination outside of the UK or the EEA, mostly to the US, either to one of our Partners or to one of the third parties with which we work with, as stated below:
We transfer the Personal Data to one of our Partners outside the UK/EEA, to the extent such transfer is needed to fulfil the contract between you and the Partner which you are ordering the products from.
When transferring Personal Data to a third party as set out above, we rely on different adequacy measures, as set out below:
If and when this is the case, we take steps to ensure there is an appropriate level of security, so your personal information is protected in the same way as if it was being used within the UK/EEA.
Where we need to transfer your data outside the UK or EEA, we will use one of the following safeguards:
You can find out more about the above data protection safeguards on the Commission website.
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Keeping you and your Personal Data secure is very important to us. We take several reasonable steps to try and protect the Personal Data that you provide, including:
Where you fail to provide Personal Data that we need to process based on contract or for the purposes of Compliance with a legal obligation, we may not be able to perform the contract we have or are trying to enter into with you (for example, we may not be able to open your account, we may have to close your account, we may not be able to procure the fulfilment of your order or process a return).
This is without prejudice to your right to make a complaint to the Information Commissioner’s Office (www.ico.org.uk) or the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.